Privacy Policy.

Columbus Dock Door Repair("we," "us," or "the site") operates the website at columbusdockdoorrepair.com as a commercial dock and door service request line for Columbus and Central Ohio facilities. This Privacy Policy explains what information we collect through the site, how it is used, who it is shared with, and the choices available to you.

Information we collect

Form submissions. When you submit the commercial service request form, we collect the information you provide: business or facility name, your name, phone number, email address, equipment type, urgency, and the description of the issue. This information is used to evaluate the request, route it to a local commercial dock and door provider, and follow up on dispatch and scheduling.

Phone calls and call tracking. Calls placed to the phone number on this site are routed through a third-party call tracking service (CallRail). Calls may be recorded and the originating phone number may be captured for routing, attribution, and quality purposes. By calling, you consent to call tracking and, where applicable under Ohio one-party-consent law, to call recording. If you do not consent, please do not call this number.

Analytics. The site uses Google Analytics 4 and Microsoft Clarity to understand how visitors find and use the site. These services collect device, browser, page-view, and session-interaction data. Clarity may also record anonymized session replays and heatmaps. IP addresses are anonymized where technically supported.

How information is used

Information collected through the site is used to evaluate and respond to your commercial service request, route the request to an appropriate local provider, communicate about the request and any follow-up scheduling or documentation, improve the site's usability and content, and maintain operational and security records.

Sharing with third parties

Information is shared with the dispatched commercial dock and door provider for the purpose of fulfilling your service request. It may also be processed by service providers we use for hosting, form delivery (Formspree), call tracking (CallRail), analytics (Google Analytics 4, Microsoft Clarity), and email communications. We do not sell your personal information.

Cookies and tracking

The site uses cookies and similar technologies for analytics, call tracking attribution, and basic site functionality. Most browsers allow you to refuse or delete cookies through their settings; doing so may affect site functionality.

Your choices and rights

You may request access to, correction of, or deletion of your personal information by emailing service@columbusdockdoorrepair.com. Depending on jurisdiction, additional rights may apply (e.g., California, Virginia, Colorado, Connecticut, and Utah residents). Requests are processed in a reasonable timeframe.

Data retention

Service request information is retained for as long as necessary to fulfill the request, document the dispatch, and meet legitimate operational, accounting, and legal obligations.

Children's privacy

The site is intended for facility management professionals and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

This Privacy Policy may be updated from time to time. The "Last updated" date at the top reflects the most recent revision.

Contact

Privacy questions may be directed to service@columbusdockdoorrepair.com.